Refund policy

We only accept returns or exchanges in the case of:

• Incorrect item received
• Item arrived damaged or defective

Hair must remain unused, unwashed, and in original packaging to qualify.

To start a return, you can contact us at keithybeautyca@gmail.com. Please note that returns will need to be sent to the following address: 7030 Woodbine Ave, Suite 500, Markham, ON, L3R 6G2.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

A return shipping fee is required unless the order arrived damaged or incorrect. 

You can always contact us for any return question at keithybeautyca@gmail.com. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at keithybeautyca@gmail.com.